About Us
Our Story
Heather O'Brien is the Owner and Director of Operations of Mid Star Lab, a family-owned custom orthotics and diabetic footwear company dedicated to improving mobility and quality of life through personalized patient care.
After joining Mid Star Lab in 2018, Heather developed a deep understanding of every aspect of the business—from manufacturing and clinic operations to insurance, credentialing, customer service, and strategic growth. In 2026, she proudly became the owner of the company, continuing its legacy while leading the next generation of innovation and service.
Heather is passionate about building strong partnerships with podiatrists, orthopedic specialists, physical therapists, chiropractors, and healthcare providers. She believes exceptional products begin with exceptional relationships, and she is committed to providing reliable service, quality craftsmanship, and fast turnaround times that help practices better serve their patients.
Under Heather's leadership, Mid Star Lab continues to expand its custom orthotics, diabetic footwear, and VA programs while investing in technology, employee development, and continuous improvement throughout the organization.
When she's not at the lab, Heather enjoys spending time with her husband and three children, cheering from the sidelines at baseball games, traveling, and finding new ways to grow both personally and professionally.
As a family-owned and operated company, we take pride in combining expert craftsmanship with outstanding customer service. Every custom device is manufactured in-house by experienced technicians using quality materials and proven fabrication techniques. Our commitment to accuracy, consistency, and responsive support has earned the trust of providers serving patients in private practices, hospitals, rehabilitation centers, and Veterans Affairs facilities.
At Mid Star Lab, our mission is simple: create exceptional products, provide exceptional service, and help every patient take their next step with confidence.
Our Technology
Sharp Shape Scanner
For anyone seeking top-tier custom foot orthotics or orthopedic insoles that truly make a difference, look no further. Our commitment at Mid Star Lab is to enhance your quality of life from the ground up.
With our steadfast commitment to embracing cutting-edge technology, we provide our clients with cost-effective, robust, and masterfully engineered custom orthotic solutions. Leveraging the esteemed Dr. Alex Shang's Automated Orthotic Manufacturing System (AOMS), we achieve the exacting precision that addresses your orthotics foot condition. This sophisticated CAD/CAM system not only allows us to preserve your patient’s foot scans indefinitely but also guarantees perfect replication of custom orthotics with each additional pair crafted.
Utilizing the industry-leading Sharp Shape Scanner, we capture precise, 3D images of the foot in a non-weight bearing, neutral position. This advanced technology is celebrated for its unparalleled accuracy—measuring length, width, and arch to the nearest 1/1000th of an inch—and facilitating comprehensive visualizations, including both medial and lateral heel views. The Sharp Shape Scanner excels in sectional foot analysis, enabling precise evaluations of rearfoot and forefoot discrepancies.
Rest assured, we treat your scans like gold - securely storing digital casts for effortless reordering or creation of secondary pairs. Partner with us and witness significant savings; by bypassing traditional Plaster of Paris methods, your clinic could save between $1,000 to $10,000 annually on both time and materials.
Enrich your practice today by integrating the Sharp Shape Scanner, and benefit from increased efficiency and enhanced quality without impacting accuracy. For a detailed guide on how to optimize your orthopedic manufacturing process, and to address any particular foot condition with absolute competency, we invite you to request further information. Join forces with us—where superior quality meets innovation.
Our Orthotic Focus
Mid Star Lab is dedicated to improving the lives of others, one step at a time! We assess and create custom arch supports, including orthotics, primarily for diabetics, children, athletes, elderly individuals, the walking professional, and veterans nationwide. Our team consists of board-certified pedorthists, orthotic fitters, shoe fitters, and technicians. All of our arch supports and orthotics are custom made, and our expertise guarantees that you will receive an excellent product to address your patient's orthotic needs.
COMPREHENSIVE FOOT CARE
Orthotics Services
Our certified clinicians are dedicated to providing the best care possible.
VA/DOD
Orthotics for patients that have served our country, through Veterans Affairs or Department of Defense.
Physicians
Wholesale Custom Orthotics to care for your patients or refer your patients directly to one of our offices.
Custom Shoes
Specially crafted for patients feet that cannot be accommodated in a standard orthopedic shoe.
IHS
Diabetic Shoes and Custom Foot Orthotics for Native Americans.
Diabetics
Orthotics that absorb impact shock and reduce rubbing or irritation.
INSURANCE
Service Industry
Heel and comfort support for your feet for long shifts.
ATHLETES
Orthotics designed specifically to enhance stability and performance.
FOOT PAIN
Orthotics proven to relieve your foot, knee, lower back and heel pain.
ARCH SUPPORT
Orthotics that stabilize the heel and distribute pressure to your feet.
WHO WE SERVE?
Orthotic Solutions
Delivering extensive foot orthotic services, encompassing custom foot inserts, medicare approved orthopetic shoes, and AFOs.